Rafael Katz MCIArb, Mediator, UK

Consumers and clients demand online redress options when they have complaints or disputes. AnOliveBranch.com now facilitates access to mediation that was previously unavailable offline.

This may be used as a tool by mediators in enhancing their professional practice, or may be accessed directly by disputing parties.

This latter option is a most novel development, and I was much impressed by the performance of the system. Using AnOliveBranch.com helps avoid the formalities and logistics of live, offline mediation and gives clients and dispute resolution practitioners alike a friendly, quick and simple online option to use, and where face-to-face confrontation is now removed.